Serving DeKalb, IL and surrounding areas. (815) 981-3470
Effective Date: January 1, 2026
These Terms and Conditions ("Terms") govern your use of the website at concretedekalb.com and any services provided by DeKalb Concrete ("we," "us," or "our"). By using this website or engaging our services, you agree to these Terms. If you have questions, contact us at team@concretedekalb.com.
By accessing this website or requesting services from DeKalb Concrete, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use this website or engage our services. We reserve the right to update these Terms at any time. Changes take effect when posted to this page. Continued use of the website or our services after any update constitutes your acceptance of the revised Terms.
DeKalb Concrete provides residential and commercial concrete contracting services in and around DeKalb, IL. Services include but are not limited to concrete driveway installation, patio construction, sidewalk building, foundation work, decorative concrete, and related flatwork and structural concrete.
This website is intended to provide information about our services and to allow prospective customers to request estimates. Nothing on this website constitutes a binding contract or guarantee of service availability. All work is subject to a separate written agreement.
Estimates provided by DeKalb Concrete - whether by phone, email, or in person - are based on information available at the time and are not binding contracts. Final pricing is confirmed in a written proposal or contract prior to any work beginning.
Estimates are subject to change if site conditions differ materially from what was assessed during the estimate visit, if the scope of work changes at the customer's request, or if unforeseen conditions are discovered during the project (such as buried obstructions, unstable soil, or existing damage not visible during the estimate).
We will notify you of any scope or price changes before proceeding with additional work. You have the right to approve or decline any change to the agreed scope.
Work is scheduled based on contractor availability, weather conditions, and permit timelines. Scheduled start dates are estimates and may shift due to weather, permit delays, or circumstances outside our control. We will communicate any changes to your scheduled start date as soon as possible.
If you need to cancel or reschedule a confirmed project, please notify us at least 48 hours in advance. Cancellations with less than 48 hours notice may result in a cancellation fee to cover mobilization costs, as specified in your project agreement.
Concrete work cannot proceed safely in certain weather conditions, including temperatures below 40 degrees Fahrenheit, heavy rain, or extreme heat. We reserve the right to postpone or halt work due to weather without liability for delays caused by conditions outside our control.
Payment terms are specified in each project agreement. In general, a deposit may be required before work begins, with the balance due upon completion. The specific deposit amount and payment schedule will be stated in your written proposal.
Payment is due in full upon project completion unless otherwise agreed in writing. Accepted payment methods will be stated in your project agreement. Late payments may be subject to a late fee as specified in your agreement.
If a payment dispute arises, we ask that you contact us directly so we can work toward a resolution before pursuing other remedies.
You are responsible for providing accurate information about your property and project during the estimate process. You agree to provide clear access to the work area and to remove vehicles, equipment, furniture, or other obstacles before the scheduled work date.
You are also responsible for identifying and disclosing the location of any underground utilities, irrigation systems, or other buried features on your property. We recommend contacting JULIE (the Illinois utility notification service) before any digging project. DeKalb Concrete is not liable for damage to underground features that were not disclosed prior to work beginning.
We stand behind our workmanship. Any warranty terms specific to your project will be stated in your written project agreement.
Concrete is a natural material and is subject to normal settling, minor hairline cracking, and surface variations that are inherent to the material and not considered defects. Color variation in concrete is normal and expected.
Warranty coverage does not apply to damage resulting from misuse, failure to follow care instructions (including curing periods and sealing), acts of nature, damage caused by third parties, or conditions not disclosed during the estimate process. The website and any information contained within it are provided "as is" without warranty of any kind, express or implied.
To the fullest extent permitted by law, DeKalb Concrete will not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of this website, reliance on information contained within it, or the performance of services, including but not limited to lost profits, loss of data, or property damage not directly caused by our negligence.
Our total liability to you for any claim arising out of or related to services provided under any project agreement will not exceed the amount you paid us for that specific project.
You agree to use this website only for lawful purposes. You may not use it in any way that damages, disables, or impairs the site or interferes with other users. You may not attempt to gain unauthorized access to any part of the site or its related systems.
All content on this website, including text, images, and design, is the property of DeKalb Concrete or its licensors and is protected by applicable intellectual property laws. You may not reproduce, copy, or distribute any content without our prior written permission.
If a dispute arises relating to services provided by DeKalb Concrete, we ask that you contact us directly first to try to resolve it informally. Most issues can be resolved with a direct conversation.
If informal resolution is not possible, disputes will be resolved through binding arbitration in DeKalb, IL, in accordance with applicable arbitration rules, unless both parties agree otherwise in writing. You waive any right to a jury trial or to participate in a class action proceeding.
These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict of law principles. Any legal action not subject to arbitration will be brought in the courts of Illinois.
We may update these Terms at any time. When we do, we will revise the effective date at the top of this page. It is your responsibility to review these Terms periodically. Continued use of our website or services after any changes constitutes acceptance of the updated Terms.
Questions about these Terms? Reach out to us directly:
